Negotiation skill Course

The main objective of this training is to equip participants with foundational skills in negotiation as well as to introduce effective communication skills to improve communication and conflict management in the workplace. Participants will understand the importance of negotiation technique and their application in dealing with customers and industrial disputes. “Managing Conflict with Customers and Coworkers” The main objective of this training is to equip participants with negotiation and mediation skills. Participants will be taught skills in mediation, as well as effective communication techniques to assist in conflict resolution in the workplace and interaction with colleagues and clients. The roleplaying exercises will also be specific to scenarios encountered within the industry. The role playing therefore addresses conflict in two main scenarios 1) coworker to coworker 2) Coworker to client.